Return Policy.
At US Leather Shop, we are committed to providing high-quality products and ensuring customer satisfaction. To maintain our standards of excellence, we have established a return policy as outlined below.
Eligibility for Returns
We accept returns within 7 days of receiving your order, as long as the items remain unused, unworn, and in their original packaging. All original tags, labels, and accessories must remain attached and intact.
Non-Returnable Items
Certain items are ineligible for return, including:
- Final sale products
- Customized or personalized items
- Intimate wear or items showing signs of wear, such as worn shoes
Restocking Fee
All returned items will be subject to a 15% restocking fee.
Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method to ensure safe delivery of the return.
Refund Processing
Once we receive and inspect the returned item, we will process the refund within 10 to 14 business days. Please note that original shipping fees are non-refundable.
Exchanges
We offer exchanges for size or color variations, subject to availability. Please contact us in advance to confirm availability before returning the item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include photographs of the damage, and we will promptly arrange for a replacement.
For any additional questions or support, please reach out to our customer service team at Return@usleathershop.com